Legal & Compliance

Your privacy matters

We are committed to protecting your personal information and being transparent about how we collect and use it.

MISCHKA STUDIO, a marketing and other services business (hereinafter: Mischka) respects your privacy and the security of your personal data. The collection, use and processing of your personal data is carried out in accordance with the Privacy Policy and the provisions of the General Data Protection Regulation (GDPR) and other applicable regulations in the Republic of Croatia governing the protection of personal data.

Mischka takes client privacy seriously and does everything to maintain data confidentiality. Please check the data protection policy from time to time for possible changes.

The Privacy Policy states what personal data Mischka collects about clients, for what purpose, how it will use it, under what conditions it plans to provide it to other parties, how long and in what way it will store it, and what protection measures it uses in these procedures with personal data and what are the rights of visitors/users/clients. In this Privacy Policy, "personal data" refers to any information that may be collected through direct communication or visits to the website and social networks.

This website uses Google reCAPTCHA service to protect against unwanted automated access. Use of reCAPTCHA is subject to Google Privacy Policy and Terms of Service.

For example: name and surname, contact details, address, date of birth, occupation, company name and the like.

Data Controller

The data controller of this website and your personal data is:

MISCHKA STUDIO, marketing and other services business, owner Damira Mišić

Ulica Vlahe Stulića 8, Zagreb

Croatia

Data Protection Policy

Your personal data is collected and processed in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679. Mischka is committed to protecting your personal data under the EU General Data Protection Regulation (GDPR). Mischka recognizes the importance of privacy protection, security and data protection for service users and all persons with whom it comes into contact, therefore the goal is to offer protection for all operations and implement consistent policies and procedures.

What data does Mischka collect?

Your data is collected when filling out the contact form, preparing a quote, concluding a contract, subscribing to the newsletter, answering a survey or during some other marketing communication, and visiting the website www.mischkastudio.com.

In order to provide the requested service and respond to your inquiry as efficiently as possible, Mischka collects the following data:

  • name and surname, residential address
  • contact details, including email address and phone number
  • demographic data such as postal code
  • your preferences and interests
  • other information relevant to customer surveys and/or delivery of promotional offers
  • information necessary for the preparation of quotes and contracts when contracting joint cooperation

What does Mischka do with the data it collects?

Mischka uses the collected data to improve the quality of the services it provides, and especially for the following reasons:

  • improving user experience on the website
  • improving the services it provides
  • the ability to provide personalized services in accordance with your requirements
  • sending emails related to your inquiry
  • occasionally sending email messages to inform you about new services, special offers or other information that it believes may be of interest to you
  • using your data for market research purposes

This information is used for:

  • analytics
  • interaction with external social networks and platforms
  • managing email addresses and sending messages

The visitor/user/client assumes responsibility for the personal data of third parties that they publish or share through this website and declares that they have the right to transfer or broadcast the same data, thereby releasing the website owner from any responsibility.

Privacy Principles

Mischka adheres to the following principles to protect your privacy:

  • does not keep your data if it is no longer needed
  • never sells, lends or publicly publishes your personal data
  • does not send your data to third parties
  • does not transfer your personal data to a third country or international organization
  • does not use your data for purposes not specified
  • ensures that your data is stored securely
  • does not collect more information than necessary

Contact Form

If you use the contact form, inquiry form or appointment scheduling form, this information will never be publicly displayed or forwarded to third parties. Your contact information will only be used to respond to your message and provide services.

How long will your personal data be stored?

We will respond to your inquiry via the contact form or directly to the email address. After 12 months from the last contact, your personal data will be deleted.

As long as we have open communication in terms of establishing a business relationship, your personal data will continue to be stored and used for the purposes of establishing our business relationship, as well as during the duration of our contractual relationship. Of course, at any time you have the right to request the cessation of the processing of your personal data.

You can do this in writing by sending a request to:

info+pp@mischkastudio.com

Use of Cookies

A cookie is a small file that is stored on your computer's hard drive. This file helps analyze web traffic or informs you when you visit a particular website. Cookies allow web applications to remember certain information about you that you have agreed to share. A web application can tailor its operations to your needs and wants by collecting and remembering information about your preferences.

This website uses traffic logging cookies to identify which pages are being used and how. Mischka can thus analyze website traffic data and improve this website to adapt it to the needs of visitors/users/clients. This data is only used for statistical analysis purposes and the data is removed from the system.

Cookies help Mischka provide you with a better website by allowing us to track which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, except the data you want to share with Mischka.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you wish. Each browser is slightly different, so check the Help menu in your browser to find out the correct way to change cookies. If you disable cookies, some features of this website will be disabled and some services may not function properly.

More information

Data Security

For the security of data on global network servers and to ensure service accessibility to all users, this computer system uses software that monitors network visits and recognizes unauthorized attempts to upload or change data, as well as those that could cause damage in some other way. Unauthorized attempts to upload or change data at this location are strictly prohibited.

Server Statistics

When you send an email with personal data by which you can be identified, whether via email with an inquiry, comment or form that you submit by email, the data is used exclusively for the purpose of fulfilling your requests. Such statistical programs allow pages to be adapted to be as efficient and simple as possible for visitors (determining which data is most or least interesting to visitors, adapting pages for individual web browsers, the effectiveness of the website structure and page visits).

Email Message

When you send an email with personal data by which you can be identified, whether via email with an inquiry, comment or form that you submit by email, the data is used exclusively for the purpose of fulfilling your requests.

Links to Other Websites

This website may contain links that facilitate visits to other websites. Once you use these links when leaving this website, you should be aware that Mischka has no control over that other website. For this reason, it cannot take responsibility for the protection and privacy of any information you provide when visiting other websites, and such websites are not governed by this privacy statement. Be careful and look at the privacy statement that applies to the website in question.

Anti-spam Protection

In accordance with applicable data protection and anti-spam laws, Mischka declares:

  • that it will not use false or deceptive subjects or email addresses
  • that it will identify the message as an advertisement in a clear and reasonable manner
  • that it will include the physical address of its headquarters
  • that it will monitor the services it uses to send email to ensure compliance with applicable regulations
  • that it will process unsubscribe requests as soon as possible
  • that it will enable its users to cancel their subscription using the link at the bottom of each message

Your Rights

At any time you are free to contact Mischka regarding:

  • ACCESS to all personal data that Mischka has collected about you
  • CORRECTION of personal data that Mischka has about you
  • DELETION of all personal data that Mischka has collected about you
  • RESTRICTION of the processing of your personal data by Mischka,
  • OBJECTION to the processing of your personal data by Mischka or
  • REQUEST for your personal data that Mischka has, for the purpose of transfer to a third party.

If you wish to exercise any of the above rights, feel free to:

  • send an inquiry via the contact form on the website
  • send an email to info+pp@mischkastudio.com,
  • send your request to: MISCHKA STUDIO, marketing and other services business, owner Damira Mišić, Ulica Vlahe Stulića 8, Zagreb, Croatia

You will receive a response as soon as possible.

If you have any additional questions about the collection, processing and storage of personal data by Mischka, please contact us.

Right to Complain to the Supervisory Authority

At any time you can file a complaint directly with the competent supervisory authority, especially in the EU country where you have your habitual residence, place of work or place of the alleged violation, if you believe that the processing of your personal data is not lawful.

Direct contacts of the Croatian national authority are:

PERSONAL DATA PROTECTION AGENCY (AZOP)

Fra Grge Martića 14

HR – 10000 Zagreb

Phone: +385 1 4609-000

Fax: +385 1 4609-099

Web: https://www.azop.hr: https://www.azop.hr

Data Breach

Mischka will report any breach of personal data to AZOP as the competent national data protection authority within 72 hours of the breach, if it determines that personal data has suffered a breach.

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